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Online Movie Ticket Booking FAQ’s

max bet online ticket booking

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Here are the most frequently asked questions about and about booking movie tickets online on If the below questions don’t provide the information you are looking for, send us your question and we will be happy to answer you.

Click Here to ask a question that is not addressed in the FAQ’s below. Help us in making the FAQ’s really useful.


No. We do not own or operate the movie theaters. We are an internet technology company enabling online purchase of movie tickets and other sports and cultural events happening in Qatar.

We would love to hear from you. Please send us an email to and some one from our team will contact you as soon as possible.

About Online booking of movie tickets

Currently we can accept online bookings for the theaters in Villagio mall, City Center mall, Landmark mall, Royal Plaza mall, Asian Town, Gulf Mall, Roxy, ALkhor and The Mall in Doha. We will be adding more venues and events soon.

You can find movies and show timings by either a movie name or theater. Once you have decided on a movie and show time, please follow the steps on the website to complete your seat selection and purchase.

Once the purchase is complete, you will get a Reservation Code for your booking. This is displayed on the website and is also sent to you in an email and as a SMS message. Use this reservation code to collect your tickets at the Q-tickets counter at the theater.

Important things to remember : Please have the Reservation code handy when you head to the Q-tickets counter to collect your tickets. Please carry the credit card you used for the online transaction. This will be used for verification.

Up to the coming wednesday (of current week or next week whichever is sooner.)

The theaters at Villagio mall, City Center mall, Landmark mall, Royal Plaza mall, Asian Town, Gulf Mall, Roxy, ALkhor and The Mall update their movie show information every wednesday night. At that time,the theaters publish show information for the coming week (Thursday to next Wednesday) . You should be able to buy tickets for the shows as soon as the theaters publish them.

You are probably looking at our website on a Tuesday or Wednesday.

Show information for the coming week is updated on every Wednesday night . You should be able to buy tickets for the shows as soon as the theaters publish them.

Generally, online booking is closed around 30 Minutes before the show time. This might change across theaters and shows.

We need your email-id and SMS for the following communication:

Sending the receipt for your purchase

Sending the Reservation code of your online booking

To alert you of any show timing changes or cancellations .

Reservation code is a 8 digit numeric code issued for each successful booking online. This will be used for collecting your tickets at the Q-tickets counter.

Please approach the Q-tickets counter at the theater to collect your tickets. You will need your reservation code and the credit card used to buy tickets online to collect your tickets.

Yes. Your credit card is used as verification before giving the tickets to you. It will not be used for any other purpose.

You can book a maximum of 8 tickets per transaction. You can make as many transactions as you wish.

Our payment gateway with Doha bank can accept the following cards at this time:

Q-tickets com incurs expenses in development, maintenance and support of the website, computer hardware and software required to enable online ticketing . These costs are paid by the fees collected when booking tickets.

To collect your tickets from the Q-tickets counter , you will need the following:

Reservation code to access your reservation

Credit card used to purchase tickets for verification

Q-tickets uses the best technology tools to deliver your reservation code email and SMS messages. However, due to hardware or software failures or due to network issues, your confirmation message may be delayed. You should receive your reservation code email within 5 minutes of your online purchase.

You can always re-send your reservation message by using the “Resend Confirmation” link in the header of the website.

Remember, we are available at +974-44069090 and info@q-tickets com to assist you.

Once the tickets are confirmed it is deemed as sold and as per the cinema regulations, once a ticket has been paid for, it cannot be refunded replaced or cancelled or changed/transferred

  1. Reserved seats cant be transferred or changed.
  2. Cancellation of a ticket can be done until two hour before the show,Please note that cancellation of the tickets can be done ONLY on the booked day.After which the cancellation is not possible.
  3. Please note that there is NO cash refund for cancellation of tickets.Only E-vouchers will be issued which can be used for future ticket bookings.
  4. 5 QR charged for cancellation of tickets.
  5. Q-Tickets guarantees the absolute privacy and confidentiality of its users' personal information.
  6. Q-Tickets only role is to facilitate the online reservation process. We are neither responsible nor accountable for the theater's services.
  7. By agreeing to the terms and conditions, you are verifying that all the personal information is valid and accurate, and that you bear all legal responsibility for it.

We cannot change a Reservation once the purchase is completed. When the transaction is approved and a Reservation code is approved, the reservation details are updated on the computer system of the theaters and cannot be changed.

Theaters generally block some rows in each show for customers watching the movie with families. Please select the family seats only if you are watching the movie with women and children.

Theater supervisors reserve the right to reject admission if you have booked family seating tickets but do not come with family members (Women and children) to watch the movie.

In the case of rejected admission because of this reason, tickets will not refunded.

Movies are rated by the Government of Qatar based on the content and message in the movie. These ratings are strictly followed by the theaters.

Please make sure that you buy tickets that are appropriate for all the people in your group.No refunds will be issued for rejected admissions.

Ticket prices are applicable for children from 2 years and above.

We have implemented the best technology practices to ensure that our site is secure.

All the financial transactions that happen on our site are actually handled by Doha bank’s software systems.

We do not store your credit card information on our website. We only store the last 4 digits of your credit card for verification purposes.

No. You can book tickets on our website without creating an Account. However, we recommend creating an account to view all your upcoming and past reservations and to complete booking of the tickets faster.

While it is not required, Creating an account on offers the following advantages:

makes booking tickets faster

easy to access your future and past bookings

receive weekly newsletter with upcoming movies and shows

set alerts for upcoming movies

You can set up alerts if you want to know when booking opens for a movie listed in the ‘Coming Soon’ section of the website. When theater adds shows for the movie, we will send you email.

As per Q-tickets terms and conditions online customer cannot watch the movie other than booked show date and time.

Q-Tickets cannot allow the customers to watch the movie other than booked show date and time. No Refund will be given for these tickets.

Rated 18+ until confirmed by the National Media Council. Entry to the cinema must comply with the age restriction of final confirmed rating. Booking prior to confirmed rating, is at customers discretion. .

No persons under 18 years of age will be admitted. Babies not allowed. .

No persons under 15 years of age will be admitted. Babies not allowed. .

Customer may be aged 15 years and under, but must be accompanied by someone 15 years old or older. Please note content may not be appropriate for 15 years and below, booking to be at the discretion of guardians and parents. .

Customer may be aged 13 years and under, but must be accompanied by someone 13 years old or older. Please note content may not be appropriate for 13 years and below, booking to be at the discretion of guardians and parents. .

General Exhibition - open for all ages. .

About Ticket prices and Fees

Ticket prices depend on theater, Seats Selected and type of Movie (2D or 3D).

The ticket prices are decided by the theaters and can change. charges a booking fee of 5 or 3 Qatari riyals on top of the ticket price. For Screen 1 and Screen 2 in Gulf mall, booking fee is 12 Qatari riyal and 14 Qatari riyal respectively.

Q-tickets com incurs expenses in development, maintenance and support of the website, computer hardware and software required to enable online ticketing . These costs are paid by the fees collected when booking tickets.

Customer Service and support

For all Questions and Online help:

Our support staff are standing by and will be ready to help you with your online booking. Please call us at +974-44069090 or email us at info@q-tickets questions/concerns.

Please note: Telephone support staff are available between 10 am to 10 pm . If you need to reach us outside of those hours, please send us an email

For help at the theater :

Please reach out to the Q-tickets staff at the theaters and they will be glad to assist you.

You can apply E-vocuher to Movies or Events.

Select the movie/event and go through the Booking page.

Please fill all the user details with registered emailid.

There you will find an option "I Have An E-voucher".

Please Check checkbox and enter e-voucher code and click apply button.

If entered e-vocuher code is valid it shows the balance.

If you have sufficient balance to book the ticket then balance will be applied. If you have an insufficient balance to book the ticket, firstly balance from e-voucher you can apply and remaining balance from credit/debit card you can apply.

Online Ticket booking yet not a reality

Maxability Towards An Inclusive Web Online Ticket booking yet not a reality

Are you travelling for the next festival season? As soon as your travel plan is ready you login to IRCTC to book your travel tickets. Days are gone where you have waited in long queues to book your ticket, booking is now a click away for you.

This is not the same case for millions of people with disabilities. They still have to go and wait in the ticket booking counter with the certificate issued by the medical authorities to avail the concession. This process is not provided on the railway ticket booking website.

It is hard to accept but is true. People with disabilities are those who need the online booking procedure than any other individuals to have a hassle free booking process.

Few years back the department of Railways in India has announced that they will issue an I-Card with an unique number for every eligible individual with disability. They also have announced that a provision will be made available allowing people with disabilities to book the tickets online. The passengers should provide the unique number allotted to them during the ticket booking process to avail the concession. The I-Card will be verified during the passengers travel by the concerned railway officer.

The Railway department has not expertized the process till date and the people with disabilities still have to go to the railway counters. I feel this as a clear discrimination on providing equal rights for people with disabilities. I sincerely urge the department to look into the matter and facilitate online booking process for people with disabilities as equal to any other citizen of India in the earliest possible.

Below are few articles published on major newspapers couple of years back on the issue.

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Yes, this is truly a big barrier. Here although we are talking about train and railway booking I must also draw your attention to transport within the city. It’s extremely difficult and moreover dangerous for any disabled person to travel in the city. There is no facility for wheelchair users to use the public transport system. Bottom line, if you are disabled, you are stuck and all the best to you…

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